Warranty

There is a limited two-year parts and labor warranty on the RL800 Robomower beginning from the date of sale. Battery warranty is twelve months from the date of sale.

Customer Satisfaction Guarantee

Homebotics provides a 14-day satisfaction guarantee that allows you to use the product and decide if it will meet your needs.  The 14-day period starts when you receive the Robomower.  If you decide to return the Robomower during the 14-day satisfaction guarantee period we will refund the full purchase price less shipping.  Shipping costs for returning products are the responsibility of the purchaser.  

Refund Policy for Unused/Unopened Products
You may return any unused/unopened item to homebotics, for any reason, for a full refund (less shipping) from the date of purchase (including gifts). Items that are returned more than 30 days after delivery, or are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days.

Packing and Sending Your Return for Refund

Just a few simple steps: 

Call our customer service center (1-800-387-7706) to obtain a Return Authorization (RA) number. Ship the products that have been approved for return, by our customer service center, using the shipping company of your choice with the RA number on the package.  We suggest using UPS. Please note – we will issue your refund once the product or products have been received by our company and inspected.  

Refunds

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.


Exchanges of Damaged or Defective Items

Homebotics can exchange items only if they are defective or damaged.  To exchange an item, call our customer service center toll-free at 1-800-387-7706.

Payment Plans Return and Refund Policy

Homebotics also provides a 14-day satisfaction guarantee on our payment plans. If you decide to return the mower during the 14-day satisfaction guarantee period we will cancel the remaining payments, refund the down payment, and clear your account once the product is returned and inspected. The shipping costs at the time of purchase are not refundable and shipping costs for returning products are the responsibility of the purchaser